Policies

 
 
 

Reservation indicates acceptance of our Policies

Signed Agreement required with Guests info and acceptance of House Rules.

Check in is 4pm - Check out is 10am 

  1. Pets allowed in Cabin & Common Areas with signed Agreement & $100 HEPA fee. Lodge is pet free.

  2. Prior to Check-in: 
    *Email Names of each Adult Guest + Kids names & ages. Fee adjusted if # of Guests increase from original booking. 
    *Copy of Driver’s License for each Adult required, by check-in. 
    *Vehicle(s) Make/Model
    *Separate contract/rates for events/parties
    *Got extra Guest(s)? Talk to us 1st, & we will adjust the fee.

  3. Indicate upon reservation: Any Adaptive Needs; Allergies, other needs.

  4. Upon arrival Check-in, receive Orientation, Keys & sign Agreement. Includes Photo release option to post photos on website, facebook, or Instagram.

  5. Smoking only in outside designated outside areas.

  6. No weapons or fireworks on property.

  7. Keep outside doors & windows closed, if HVAC is running.

  8. Damages: Guest, making reservation, is responsible for broken, damaged &/or missing furniture, linen, rugs, décor. Replacement, repair or cleaning charged to credit card on-File.

  9. Cancellation Policy is Strict. Intended to be fair to our guests yet prevent the loss of income to our business. Due to our small size, cancellations do affect us significantly. Once we reserve a room(s) for you, we remove it from the market, refusing all other requests. Consider Travel Insurance. Payment due at booking. Full refund for cancellations made within 48 hours of booking, if the check-in date is at least 14 days away. 50% refund for cancellations made at least 30 days before check-in. No refunds for cancellations made within 29 days of check-in.

  10. Release: Payment ensures acceptance of these policies, Guests agree to indemnify, defend & hold harmless the owners of Dragonhead Retreat & its representatives from all claims, disputes, litigation, judgments, costs, & attorney fees resulting from loss, damage or injury to Guests & occupants, & licensees of Guests. Owner recommends that Guests obtain & carry insurance to protect personal property. Guests or their personal property, including vehicles, are not insured by the property owners against loss or damage due to fire, theft, vandalism, rain, trees, rocks, water, criminal or negligent acts of others, or any other.

  11. Amenity limitations - Conserve water. Be kind to our, outside only, welcome dog and cat.

  12. Some spaces are shared - Outside Areas at Top of Hill: Meadow, Park, Alter Glenn: Outside Living Area w Fireplace, Ping Pong. Surveillance camera in outside areas for protection of property.

  13. CONTACT us immediately, to address comfort, safety & maintenance questions.

We live on property, though you’ll rarely see us, we welcome you to come make memories at Dragonhead Retreat.

- Jeff Basehore, Architect and Kathy Holdway, Innkeepers